‘Grounded And Free’ fully warrants that the Products manufactured and sold by it will be free from defects in material and workmanship. We will repair any products proven to be faulty due to manufacturing defects within six (6) months after the date of purchase by the customer with proof of original sales receipt.
If the item in question is proven to be defective, we will offer a free repair or replacement depending on the fault. This warranty does not cover damage or loss, scratches, change in colour (fade) because of normal wear unless specified separately. The policy does not cover any damage caused by the customer due to negligence or misuse of the item.
We may request the items to be returned for the initial assessment. Shipment cost will be of the customer unless if proven of manufacturing defects.
Out of Warranty Repairs
If an item is broken outside of the six (6) months warranty period or the damage is not considered a fault, we will offer an affordable repair solution. As such, all costs associated with this type of repair will be borne by the customer.